FAQ

📦 About the Product

Q1: How do I place an order?

After you place an order, we ship it the same day.

Delivery takes about 3 days within 5-10 days.

Q2: Are you a manufacturer?

Yes. We are an experienced and professional company integrating production, manufacturing, packaging,

and sales, with our own patented molds, production lines, and sales channels.

Q3: What is your main product line?

We specialize in vape pens, vape mods, disposable vapes, and electronic cigarettes.

Q4: Can we put our brand (logo) on the product?

Yes, we offer customization. Please note that MOQ and pricing will need to be discussed further.

Q5: What if the client can`t pay?

If you are unable to pay by credit card, please contact us:

WhatsApp：: +86 17875741637

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🚚 About Logistics

Q1: I have placed an order. How long until you ship?

We usually ship within 3 days after the order is placed.

Q2: What logistics do you use?

We ship via air transportation, using UPS, DHL, FedEx, TNT, EMS, or Air Express.

Delivery takes 5-10 days, depending on the destination country.

Q3: Are there any customs issues?

We work with professional logistics partners to ensure smooth customs clearance.

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⚠ Precautionary Notes

1.We are not responsible for shipping accidents, delays, or other issues caused by carriers or force majeure.

2.If a package is lost during delivery, we will contact the courier and update you with the latest status as soon as possible.

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About Us

With over 10 years in the e-cigarette industry, we are a high-tech enterprise integrating R&D, production, and sales.

Our headquarters and R&D center are located in Shenzhen, with branch offices nationwide.

We possess strong technical and R&D capabilities, are a participant in China`s national “863” program, and are officially recognized as a high-tech enterprise.

Our team of over 800 professionals—including master`s and bachelor`s degree holders as well as senior engineers—works to deliver high-quality vaping products and tailored solutions for clients worldwide.