📦 Shipping policy

🕒 Order Processing Time

Orders are processed within 5-7 business days after payment is received.

✈️ Shipping Time

• Shipping usually takes 5-10 business days, depending on your location.
• Delivery times may vary based on the shipping carrier and your specific location.
• Please note that delivery times may experience delays during peak holiday seasons or due to unforeseen circumstances beyond our control (e.g., extreme weather, customs delays, or carrier strikes).

🚚 Shipping Carriers

We use reliable shipping carriers to ensure your orders are delivered safely and on time. Our shipping partners include:

• DHL
• DPD
• UPS
• Local postal services

🔍 Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.
• You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.

💰 Shipping Costs

• Shipping costs are calculated at checkout based on the weight and destination of your order.
• Any additional customs fees, taxes or duties will be borne by us, except in Canada.

❌ Incorrect Address & Failed Deliveries

• If a delivery fails due to an incorrect or incomplete shipping address provided by the customer, we will evaluate the situation and may arrange a reshipment.
• Please note that the customer is responsible for covering any additional reshipment fees.
• Important: On certain shipping routes, packages that fail to deliver may be destroyed by the carrier or customs. We do not assume responsibility for packages destroyed due to incorrect addresses, and no refunds or free reshipments will be provided in such cases.

⚠️ Delivery Issues

• If your order is delayed, lost, or damaged during shipping (not related to incorrect address issues), please contact our customer support team immediately.
• We highly recommend recording an unboxing video when you receive your package. This provides crucial evidence and helps us quickly process any claims regarding damaged or missing items.
• We will work with the shipping carrier to resolve any issues and ensure you receive your order.

✉️ Contact Us

If you have any questions about our shipping policy, please contact us at:

• Email: aceyangjay@gmail.com
• WhatsApp: +86 17875741637

Thank you for choosing dhVapes. We appreciate your business and look forward to serving you！