{"id":10767,"date":"2026-05-22T07:41:13","date_gmt":"2026-05-22T07:41:13","guid":{"rendered":"https:\/\/dhvape.com\/?page_id=10767"},"modified":"2026-05-22T07:41:14","modified_gmt":"2026-05-22T07:41:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/dhvape.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\ud83d\udce6 <strong>A propos du produit<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q1 : Comment passer une commande ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Une fois la commande pass\u00e9e, nous l'exp\u00e9dions le jour m\u00eame.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Le d\u00e9lai de livraison est d'environ 3 jours dans un d\u00e9lai de 5 \u00e0 10 jours.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q2 : \u00cates-vous un fabricant ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Oui. Nous sommes une entreprise exp\u00e9riment\u00e9e et professionnelle qui int\u00e8gre la production, la fabrication et l'emballage,<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>et les ventes, avec nos propres moules brevet\u00e9s, lignes de production et canaux de vente.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q3 : Quelle est votre principale gamme de produits ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nous sommes sp\u00e9cialis\u00e9s dans les stylos \u00e0 vape, les mods \u00e0 vape, les vapes jetables et les cigarettes \u00e9lectroniques.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q4 : Pouvons-nous apposer notre marque (logo) sur le produit ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Oui, nous offrons la possibilit\u00e9 de personnaliser les produits. Veuillez noter que le MOQ et le prix devront \u00eatre discut\u00e9s plus en d\u00e9tail.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q5 : Que se passe-t-il si le client ne peut pas payer ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Si vous ne pouvez pas payer par carte de cr\u00e9dit, veuillez contacter<\/strong> <strong>nous :<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp\uff1a<\/strong>:<mark>\u00a0<\/mark><a href=\"https:\/\/web.whatsapp.com\/send?phone=12132586327&amp;text=\"><mark><strong>+<\/strong><\/mark><\/a><a href=\"https:\/\/web.whatsapp.com\/send?phone=8617875741637&amp;text=\"><mark><strong>86 17875741637<\/strong><\/mark><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>---------------------<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\ude9a A propos de la logistique<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q1 : J'ai pass\u00e9 une commande. Quel est le d\u00e9lai d'exp\u00e9dition ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nous exp\u00e9dions g\u00e9n\u00e9ralement dans les 3 jours suivant la commande.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q2 : Quelle logistique utilisez-vous ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nous exp\u00e9dions par transport a\u00e9rien, en utilisant UPS, DHL, FedEx, TNT, EMS, ou Air Express.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Le d\u00e9lai de livraison est de 5 \u00e0 10 jours, selon le pays de destination.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q3 : Y a-t-il des probl\u00e8mes douaniers ?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nous travaillons avec des partenaires logistiques professionnels pour assurer un d\u00e9douanement sans heurts.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>-----------------<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0 Notes de pr\u00e9caution<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1 Nous ne sommes pas responsables des accidents d'exp\u00e9dition, des retards ou d'autres probl\u00e8mes caus\u00e9s par les transporteurs ou par des cas de force majeure.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2) Si un colis est perdu pendant la livraison, nous contacterons le service de messagerie et vous informerons de l'\u00e9tat de la situation d\u00e8s que possible.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><br><\/strong>------------------<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00c0 propos de nous<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avec plus de 10 ans d'exp\u00e9rience dans l'industrie de l'e-cigarette, nous sommes une entreprise de haute technologie int\u00e9grant la recherche et le d\u00e9veloppement, la production et la vente.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Notre si\u00e8ge et notre centre de R&amp;D sont situ\u00e9s \u00e0 Shenzhen, et nous avons des succursales dans tout le pays.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nous poss\u00e9dons de solides capacit\u00e9s techniques et de R&amp;D, nous participons au programme national chinois \u201c863\u201d et nous sommes officiellement reconnus comme une entreprise de haute technologie.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Notre \u00e9quipe, qui compte plus de 800 professionnels, dont des titulaires de ma\u00eetrises et de licences ainsi que des ing\u00e9nieurs chevronn\u00e9s, s'efforce de fournir des produits de vapotage de haute qualit\u00e9 et des solutions sur mesure \u00e0 des clients du monde entier.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/img4.dhresource.com\/webp\/m\/0x0\/f3\/albu\/ys\/j\/30\/31a1acf4-88fc-4493-a5d2-a6620bdb7cf6.jpg\" alt=\"\"\/><\/figure>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 About the Product Q1: How do I place an order? After you place an order, we ship it the same day. Delivery takes about 3 days within 5-10 days. Q2: Are you a manufacturer? Yes. We are an experienced and professional company integrating production, manufacturing, packaging, and sales, with our own patented molds, production [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10767","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DHvape-shop|FAQ: Shipping, Products &amp; Troubleshooting |<\/title>\n<meta name=\"description\" content=\"got questions about buying vapes online? 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