{"id":10767,"date":"2026-05-22T07:41:13","date_gmt":"2026-05-22T07:41:13","guid":{"rendered":"https:\/\/dhvape.com\/?page_id=10767"},"modified":"2026-05-22T07:41:14","modified_gmt":"2026-05-22T07:41:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/dhvape.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\ud83d\udce6 <strong>About the Product<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q1: How do I place an order?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>After you place an order, we ship it the same day.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery takes about 3 days within 5-10 days.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q2: Are you a manufacturer?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Yes. We are an experienced and professional company integrating production, manufacturing, packaging,<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>and sales, with our own patented molds, production lines, and sales channels.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q3: What is your main product line?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We specialize in vape pens, vape mods, disposable vapes, and electronic cigarettes.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q4: Can we put our brand (logo) on the product?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Yes, we offer customization. Please note that MOQ and pricing will need to be discussed further.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q5: What if the client can`t pay?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you are unable to pay by credit card, please contact<\/strong> <strong>us:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WhatsApp\uff1a<\/strong>:<mark>\u00a0<\/mark><a href=\"https:\/\/web.whatsapp.com\/send?phone=12132586327&amp;text=\"><mark><strong>+<\/strong><\/mark><\/a><a href=\"https:\/\/web.whatsapp.com\/send?phone=8617875741637&amp;text=\"><mark><strong>86 17875741637<\/strong><\/mark><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\ude9a About Logistics<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q1: I have placed an order. How long until you ship?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We usually ship within 3 days after the order is placed.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q2: What logistics do you use?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We ship via air transportation, using UPS, DHL, FedEx, TNT, EMS, or Air Express.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Delivery takes 5-10 days, depending on the destination country.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Q3: Are there any customs issues?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We work with professional logistics partners to ensure smooth customs clearance.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;-<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u26a0 Precautionary Notes<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.We are not responsible for shipping accidents, delays, or other issues caused by carriers or force majeure.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.If a package is lost during delivery, we will contact the courier and update you with the latest status as soon as possible.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><br><\/strong>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>About Us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>With over 10 years in the e-cigarette industry, we are a high-tech enterprise integrating R&amp;D, production, and sales.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Our headquarters and R&amp;D center are located in Shenzhen, with branch offices nationwide.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We possess strong technical and R&amp;D capabilities, are a participant in China`s national &#8220;863&#8221; program, and are officially recognized as a high-tech enterprise.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Our team of over 800 professionals\u2014including master`s and bachelor`s degree holders as well as senior engineers\u2014works to deliver high-quality vaping products and tailored solutions for clients worldwide.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/img4.dhresource.com\/webp\/m\/0x0\/f3\/albu\/ys\/j\/30\/31a1acf4-88fc-4493-a5d2-a6620bdb7cf6.jpg\" alt=\"\"\/><\/figure>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce6 About the Product Q1: How do I place an order? After you place an order, we ship it the same day. Delivery takes about 3 days within 5-10 days. Q2: Are you a manufacturer? Yes. We are an experienced and professional company integrating production, manufacturing, packaging, and sales, with our own patented molds, production [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10767","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>DHvape-shop|FAQ: Shipping, Products &amp; Troubleshooting |<\/title>\n<meta name=\"description\" content=\"got questions about buying vapes online? 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